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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which of the following can the end user see in the related search result?

A. Resolved Problems
B. Open Problems
C. Open Incidents
D. Resolved Incidents
E. Knowledge Articles

Answer: E

Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.

NEW QUESTION # 102
What will be the new state once you click on the "Start Fix" button in the problem form?

A. Assess
B. Fix in progress
C. Root Cause Analysis
D. In Progress

Answer: B

Explanation:
Explanation

NEW QUESTION # 103
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

A. Only parent child (service:offering) relationships are automatically created in the CMDB
B. If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB
C. All CMDB relationships and dependencies are automatically created upon publishing the service and offerings
D. Any required CMDB relationships and dependencies must be created manually

Answer: D

NEW QUESTION # 104
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

A. True
B. False

Answer: B

Explanation:
This data is used for conflict detection and risk assessment.

NEW QUESTION # 105
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

A. Location
B. Cost center
C. Department
D. Group
E. Country

Answer: A,C,D

Explanation:
Explanation/Reference:

NEW QUESTION # 106
......

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